Experience

Amazon Retail for Devices

Senior UX Designer, July 2024 – Current

• Own the framework and delivery for net-new retail experiences focusing on the higher-funnel discovery, inspiration, and education across all Amazon devices

• Define outcomes and set the CX metric strategy for data science team to execute against in order to accurately benchmark and measure success going forward

• Drive strategic alignment within devices retail as well as across the entire devices portfolio of product lines up to the VP level

• Launched P0 experience 5 weeks ahead of schedule in 5x the initially scoped locales resulting in early success with strong customer sentiment, positive press coverage, and 200% attainment vs. forecast

Hinge Health Care Experience

Staff Product Designer, September 2022 – June 2024

• Foster alignment for a unified, core care journey across 22+ pathways with an emphasis on transitioning customers from early experience to ongoing program engagement

• Work closely with product to identify and define strategy
  Framework design and horizontal product definition for extensible, clinically-supportive care experience that extends to all existing and future-looking program types

• Drive alignment with operations to ensure timelines and adequate support for delivering top-tier experiences

• Design and deliver scalable, AI-supported + AI-driven, net-new in-app care interactions (booking, messaging, and virtual visits with clinical professionals)

Alexa Communications & Social
Senior UX Designer, October 2020 – September 2022

• Framework and experience designer for emerging experiences for Alexa Comms and Social 

• Working with visionary team of design + engineering + product exploring new ways to create meaningful social connections and relationships through Alexa

Alexa Multimodal Experiences
Multimodal UX Designer, September 2018 – October 2020

• Lead design owner for the Smart Home experience on the Alexa multimodal platform; Primary design POC for integration across platforms and feature development

• Design and launch of the Smart Home Dashboard (a net-new experience) across the Alexa platform; including driving stakeholder alignment with leadership reviews up to the VP level

• Drive the customer experience for features from a framework perspective across the Alexa platform (Echo family of products, Fire TV, tablet) along with integrations across Alexa experiences (smart home, entertainment, and household organization)

Amazon Alexa Music
Voice UX Designer, July 2017 – September 2018

• Drive the customer experience for features and products across the Alexa Music platform

• Working closely with product and engineering, deliver delightful end-to-end customer experience solutions for voice-first, multi-modal products across a variety of 1P, 2P, and 3P products on a rapid development cadence

• Regularly present to stakeholders, including director and VP-level reviews, and deliver design documentation for entire customer experience

Amazon Alexa Entertainment
UX Designer, September 2015 – July 2017

• Collaboratively drive the Alexa app entertainment experiences for a voice-first product; responsible for the integration of new music services and the improvement of existing features within the app

• Work in a fast-paced, agile development process that includes presenting designs to stakeholders and delivering iterations to engineering quickly and precisely as requirements and engineering scope shifts

• Deliver user flows, scenarios, wireframes, interactive prototypes, and visual documentation to stakeholders and engineering

Microsoft Health + Band
UX Designer, June 2015 – September 2015

• Own and drive the onboarding for a new MSH dashboard experience

• Present clickable prototypes and mockups at every stage of the design process to PM and delivered final designs to engineering for production